I find a customer relationship management system (CRM) is one of the most useful tools in building a business or keeping track of people who are interested in what our organisation is doing. And that is true of people who are interested in your digital archive. This is why MEMAT has an integrated Open Source CRM known as Sugar CRM. It is a exceptionally useful piece of software. The details of anyone signing up on your MEMAT site end up in your CRM and the CRM allows you to search for them, see their contact details, communicate with them and even record your interactions.
To help you in using your CRM, we have created a help page on the MEMAT blog with a help video. View it here: Use Your CRM
